Refund Policy

Free Returns and 1 Year Product Guarantee

You may return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange.
It is easy to return a product to us – email us your request and we will arrange a courier to come and collect your package at a time that is convenient for you.

When you create an account with us, you automatically qualify for our 1-year product guarantee. Should anything happen to your product that causes it to perform incorrectly, contact us for a replacement.
If you choose a lower priced item as a replacement, we are unable to refund the difference. We cannot send you a higher priced item with a payment for the difference.

We can only replace your sex toy with another sex toy, not with other items such as lingerie.
The number of replacement products you may receive is limited entirely at NY Sex Toy’s discretion.
If you return a used product more than 30 days after purchase and it is not faulty, we will throw it away. You will not be entitled to a refund or replacement.