Frequently Asked Questions
AfterDark Sex Toys want to ensure that your buying process is as pleasurable as the experience of using your chosen selection. We aim to give you the answers to the questions you want to know before you even ask them. Browse our most commonly posed questions from the list presented below.
What does AfterDark Sex Toys do?
We provide an extensive catalog of quality sex toys to distribute through our online platform. We cater to the needs of all genders and numerous fetishes.
Why choose AfterDark Sex Toys?
AfterDark Sex Toys has one of the largest offerings on the web.
We sell the highest quality products with efficient shipping methods to get your product to you in the fastest time possible.
Can I alter my order if I change my mind?
You can change your orders before shipping has occurred. Although shipping usually takes place between 4 and 24 hours, we urge you to contact us as soon as possible via email. We will always do our best to accommodate any particular changes wherever possible.
What do I need to pay for shipping?
Shipping is free for all purchases; the listed price is the final price that you pay.
Oops, I entered the wrong delivery address, can I change it?
We can make alterations to addresses before the product is shipped. If the product has already been shipped, it will be your responsibility to contact the people at the address you gave.
Do you offer any unique codes for discounts?
With our prices always remaining low and the shipping fees always included in the cost, we believe our low rates do not warrant any further discounting.
Can I get my purchased gift wrapped?
Unfortunately, we do not yet offer this service.
Can I purchase gift cards?
We do not yet support the purchase for gift cards, but we do intend to offer them in the future.
Can I get a veteran or student discount?
Unfortunately, we do not support any discounts at this time.
I'm having trouble with finding a certain product?
You can use the search bar at the top of the page to search for keywords related to your chosen selection.
What currencies can I pay for my purchase in?
We only accept USD.
What methods of payment can I use?
We accept payments using MasterCard and Visa.
How secure is your payments system?
AfterDark Sex Toys adheres to the highest standards of anti-fraud and theft protocols.
Where are you able to deliver?
We currently deliver everywhere throughout the Contiguous United States. More remote places may take longer to reach.
I'm still waiting for my order after the quoted arrival time. What should I do?
If your package has not yet arrived, please contact our support team, and they will help to locate your package and update you with progress.
My item arrived with defects, what should I do?
Contact us via email detailing any flaws with pictures and/or video highlighting the problem. We will assess your case and once deemed to be acceptable; we will arrange a time for a courier to collect the faulty product. Your item will then be replaced with a new one, or you may request a full a refund.
I have received items that I didn't order, what should I do?
We would be grateful if you would contact us detailing the contents that you have received and the contents that you were expecting should the order be incorrect. Our representatives will arrange the pick-up of the unwanted items, and you will either be reissued with your desired order or given a full refund as per your request.
I would like to return my item, what should I do?
We regret that you are not satisfied with the product that you have received. Please refer to our refunds policy for further information.
When should I expect to see the refund in my account?
Refunds are processed within two weeks.
How will my refund be processed?
Your refund amount will be credited to the method used to purchase.